qqee Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how qqee ("we," "us," or "our") collects, uses, stores, and discloses personal information obtained from users ("you," "Player," or "User") of the qqee online gaming platform accessible at https://qqee.vu and any associated subdomains or mobile interfaces (collectively, the "Platform").

This Policy applies to all individuals who visit, register an account on, or otherwise interact with the Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. It covers data collected through all channels including web browsers, mobile devices, customer support interactions, and payment processing flows.

By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use the Platform.

Data Controller Information

qqee operates as an offshore online gaming platform. The data controller responsible for the collection and processing of your personal information is the Operator of qqee, which holds a valid gaming licence issued by the relevant offshore regulatory authority under which qqee is permitted to offer online betting and casino services.

For all data protection enquiries, requests to exercise your rights, or complaints regarding the handling of your personal data, please contact our designated data protection point of contact at:

• Email: [email protected]
• Response Time: Within 14 business days of receiving your request
• Languages: English and Bengali

Information We Collect

We collect personal information from you directly, automatically through your use of the Platform, and in limited cases from trusted third parties. The categories of information we collect are detailed below.

3.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, residential address, email address, and mobile phone number provided when creating your account.
• Identity Verification Documents: Copies of government-issued identification (National ID card, passport, or driving licence), proof of address documents (utility bills, bank statements), and proof of payment method ownership, submitted as part of KYC verification.
• Financial Information: Payment method details including bKash account numbers, Nagad numbers, Rocket numbers, Upay identifiers, and bank account information used for deposits and withdrawals. We do not store full card numbers; payment credentials are handled by certified payment processors.
• Account Preferences: Communication preferences, responsible gaming settings (deposit limits, session timers, self-exclusion elections), and language preferences.
• Support Communications: Records of correspondence submitted to customer support via email, live chat, or any other communication channel.

3.2 Information Collected Automatically

• Device and Browser Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Pages visited, features used, games played, bets placed, session duration, click patterns, and navigation paths within the Platform.
• Transaction Data: Records of all deposits, withdrawals, bets, game results, bonus claims, and balance adjustments associated with your account.
• Cookies and Tracking Data: Information collected via cookies, web beacons, pixels, and similar tracking technologies as described in Section 6.
• Geolocation Data: Approximate geographic location derived from your IP address, used to support compliance checks and fraud prevention.

3.3 Information from Third Parties

• Payment Processors: Transaction status and confirmation data from bKash, Nagad, Rocket, Upay, and bank payment gateways.
• Identity Verification Partners: Results from automated KYC and age verification checks conducted by third-party verification service providers.
• Fraud Prevention Services: Risk scores and flag data from fraud detection partners used to protect the integrity of the Platform.

Data Category	Examples	Collection Method
Identity Data	Name, date of birth, NID number	Provided by user at registration / KYC
Contact Data	Email address, phone number, address	Provided by user at registration
Financial Data	bKash number, Nagad number, bank details	Provided by user during payment
Technical Data	IP address, device type, browser	Collected automatically on access
Usage Data	Games played, bets placed, session logs	Collected automatically during use
Verification Data	ID document scans, selfie photos	Provided by user during KYC

How We Use Your Information

We use the personal information we collect for specific, legitimate purposes directly related to providing and improving the qqee platform. We do not use your data for purposes incompatible with those for which it was originally collected.

• Account Management: Creating and maintaining your player account, verifying your identity and age, authenticating logins, and managing account settings and preferences.
• Service Delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; settling bets and game results; crediting bonuses and promotional rewards.
• Legal and Regulatory Compliance: Fulfilling KYC and anti-money laundering (AML) obligations, responding to lawful requests from regulatory or law enforcement authorities, and maintaining transaction records as required by applicable regulations.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, collusion, and other prohibited conduct that may harm the integrity of the Platform.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, enforcing self-exclusion elections, applying deposit limits and session timers, and contacting players who may need support.
• Marketing Communications: Sending promotional offers, bonus notifications, and game updates to players who have opted in to receive such communications. You may opt out at any time by contacting support.
• Platform Improvement: Analysing usage patterns and performance data to improve the functionality, content, and user experience of the Platform.

Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific purpose for which the data is being used:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions, including account creation, payment processing, bet settlement, and customer support.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful government or regulatory requests.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform integrity, responsible gaming oversight, and internal analytics, where such processing is proportionate and does not override your fundamental rights.
• Consent: Processing for optional purposes such as direct marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Cookies and Tracking Technologies

The qqee Platform uses cookies and similar tracking technologies to ensure proper functionality, enhance your user experience, and support security and analytics operations.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, game volume preferences, and responsible gaming selections to provide a personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform, including pages visited and features used, to help us improve performance and content.
• Security and Fraud Prevention Cookies: Help us detect and prevent fraudulent activity, multi-accounting, and suspicious behaviour patterns.

6.2 Managing Cookies

You may manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may impair the functionality of the Platform, including your ability to log in or maintain session continuity.

Sharing Your Information

We do not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and always subject to appropriate confidentiality protections.

• Payment Service Providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals securely.
• Identity Verification Partners: We share identity documents and registration data with KYC and age verification providers to fulfil our regulatory obligations.
• Fraud Prevention Partners: We share technical and behavioural data with fraud detection services to protect the Platform and its users from fraudulent activity.
• Game Technology Providers: Game session data is shared with providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent necessary to deliver and record game outcomes.
• Legal and Regulatory Authorities: We disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, regulation, or a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third-party service providers who receive your personal data are bound by contractual obligations to process that data only for specified purposes, to maintain appropriate security measures, and to comply with applicable data protection requirements.

International Data Transfers

As an offshore online gaming operator, qqee may process and store your personal data on servers located outside Bangladesh. Such transfers may be necessary to deliver our services, process payments, conduct KYC checks, or comply with regulatory requirements imposed by our licensing jurisdiction.

Where personal data is transferred internationally, we implement appropriate safeguards to ensure that your data receives a level of protection consistent with the principles set out in this Policy. These safeguards include contractual data protection clauses with all recipients and technical security measures such as encryption in transit and at rest.

By using the Platform and providing your personal data, you acknowledge and consent to the transfer, processing, and storage of your information in jurisdictions outside Bangladesh as described in this section.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations. The retention periods we apply are as follows:

Data Category	Retention Period	Reason
Account and Identity Data	Duration of account + 5 years	AML/KYC regulatory requirements
Transaction Records	7 years from transaction date	Financial recordkeeping obligations
Support Communications	3 years from last contact	Dispute resolution and service improvement
KYC Documents	5 years from account closure	Regulatory compliance
Technical/Usage Logs	12 months	Security monitoring and analytics
Marketing Consent Records	Until consent withdrawn + 1 year	Proof of consent compliance

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original information.

Your Rights

Subject to applicable law and certain exceptions required for regulatory compliance, you have the following rights in relation to your personal data held by qqee:

To exercise any of the rights listed above, please submit your request in writing to [email protected] with the subject line "Data Rights Request" and include your full name, registered email address, and a description of your request. We will respond within 14 business days. We may require identity verification before fulfilling your request to prevent unauthorised disclosure of your data.

Children's Privacy

The qqee Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at the point of registration and reinforced through KYC procedures.

If we discover that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and refund any deposited funds to the payment source, subject to verification. If you believe that a minor has registered an account with qqee, please contact us immediately at [email protected].

Security Measures

qqee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and our servers is encrypted using industry-standard Transport Layer Security protocols.
• Encrypted Data Storage: Sensitive personal data is stored in encrypted form on secured servers with restricted access controls.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis, with role-based access permissions and audit logging.
• Firewalls and Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and monitoring systems.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in our systems.
• Staff Training: All personnel with access to personal data receive regular training on data protection obligations and security best practices.

While we employ robust security measures, no system is entirely immune to risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Third-Party Links

The qqee Platform may contain references to or integrations with third-party services, including payment processors and game technology providers. This Policy applies solely to data processed by qqee and does not cover the privacy practices of third-party services, which operate under their own independent privacy policies.

We encourage you to review the privacy policies of any third-party service providers with whom you interact in connection with your use of the Platform, particularly payment processors such as bKash, Nagad, Rocket, and Upay.

Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this Policy and notify registered users via email or an in-platform notification.

Your continued use of the qqee Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact our data protection team using the details below:

• Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: Within 14 business days
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Bengali

For urgent matters involving suspected unauthorised access to your account or potential data breaches, please use our live chat feature on the Platform for the fastest possible response.